Frequently Asked Questions

Here are some common questions people often have when moving home

  1. Why do I need to provide details of the items I’m moving? We request details about the items to be moved and services required to accurately assess the appropriate size of the vehicle and the number of team members needed. This ensures a smooth and hassle-free move while avoiding overestimation of resources.

  2. How much will my move cost? The cost of your move depends on factors such as the size and type of property, as well as the specific services required.

  3. What other services do you offer? We offer a range of services including dismantling and reassembling furniture, full packing service, part packing service (fragile packing), unpacking service, dumping, and storage facilities.

  4. When should I start planning my move? It’s best to start planning your move as soon as you have a moving date. Booking your slot early helps avoid last-minute stress and ensures a smoother process.

  5. Do you provide packing materials? Yes, we provide all necessary packing materials including double-walled cardboard boxes, tape, bubble wrap, wrapping paper, mattress covers, cling film, and floor protection rolls. Boxes can also be purchased separately from us.

  6. Why choose removal boxes from us?

    • Our sister company specializes in supplying removal and shipping boxes, offering unbeatable wholesale prices.
    • We accept returns of unused boxes for refunds, a service not offered by other suppliers.
    • Special and same-day delivery options are available for immediate packing convenience.
  7. When will my packing materials be delivered? Packing materials are delivered as soon as your booking with us is confirmed. We schedule delivery appointments at your convenience.

  8. How should I pack boxes? We recommend packing boxes to a maximum weight of 15kg for easy carrying. Light items should be placed in large boxes, while heavy items should go in smaller boxes. Use wrapping paper and bubble wrap to protect breakable items, and ensure boxes are adequately padded to prevent shifting during transit.

  9. How do you pack our belongings? We pack breakable and non-breakable items separately, labeling each box for easy unpacking. Fragile items are sealed with fragile tape to ensure they receive extra care during loading and unloading.

  10. Are you fully insured? Yes, we are fully insured, providing peace of mind that your belongings are protected throughout the moving process.

  11. Do I need to empty chest of drawers before moving? Yes, it’s advisable to empty drawers before moving. Although we wrap furniture for protection, emptying drawers ensures safer handling during transit, and we may need to remove drawers depending on their weight or size.

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